Privacy Policy
Last updated: 31 July 2026
This Privacy Policy explains how Ootlob ("we", "us") collects, uses, and protects your information when you use ootlob.com and our related services, including WhatsApp communication.
Information we collect
- Contact details you provide — name, phone number, delivery address — when you place an order or contact us.
- Order information — the products you enquire about or purchase.
- Messages you send us through the website or WhatsApp.
- Basic technical data (e.g. device/browser type) to operate and secure the site.
How we use it
- To process and fulfil your orders through the relevant partner store.
- To communicate with you about your order and answer your questions, including via WhatsApp.
- To operate, secure, and improve the marketplace.
Sharing
We share the information necessary to fulfil an order with the partner store handling that order. We do not sell your personal data. We may share data with service providers who help us run the platform, and where required by law.
If you contact us on WhatsApp, your messages and phone number are used only to respond to and manage your enquiry, in line with WhatsApp's Business Policy. You can ask us to stop messaging you at any time.
Your choices
You may request access to, correction of, or deletion of your personal data, or opt out of communications, by emailing support@ootlob.com.
Contact
Ootlob, Zgharta, North Lebanon, Lebanon. Email: support@ootlob.com.